Frequently asked questions
Can’t find your answer? Email [email protected]. A real person replies within one business day.
When is my card charged?
When you check out, your card is authorized (held) for the total. We charge it once our supplier confirms your order, usually within one business day. If something is out of stock, we release the hold and email you. You pay nothing for it.
How much is shipping, and how long does it take?
$9.99 flat, or free on orders of $89.00 or more. Orders arrive in 4–12 business days anywhere in Canada, and we email you tracking when your order ships.
Where do orders ship from?
Our range ships from within Canada, straight from our supplier to your door. Each product page shows where the item ships from and how long it takes. Items in one order may arrive in separate parcels, and you get a tracking number as soon as each one ships.
Do you add sales tax? Will I pay duty?
We don’t add GST/HST at checkout: we’re a small business, so the total is your items plus shipping. Items that ship from within Canada never have import charges or duty. If an item ever ships from outside Canada, its product page will say so before you buy.
Do you ship outside Canada?
Not yet. We ship to Canadian addresses only.
Can I return something?
Yes. Unused items in their original packaging can be returned. If something arrives damaged or wrong, we replace or refund it. The shipping and returns page has the details.
How do I choose the right size?
Products that come in sizes have a size guide on their page, with how to measure your pet. If your pet is between sizes, email us their measurements and we’ll help you choose.
Can I change or cancel my order?
Email [email protected] as soon as you can. If we haven’t placed your order with our supplier yet, we’ll change or cancel it and you won’t be charged.
Do you sell pet food?
No. We focus on furniture and everyday essentials for pets.